NITA | SmartInfraco Operations | Your feedback is of utmost importance to us

User Satisfaction Survey 2022

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CONTACT DETAILS

Full Nmae *

Orgaization Name *

Position *

Email Address *

KINDLY SELECT YOUR LEVEL OF SATISFACTION

1. How would you rate your satisfaction with the overall quality of service? *

2. How satisfied are you with the ease of obtaining support for your reported problems to NITA? *

3. How would you rate your satisfaction with the time it took for NITA/SMARTINFRACO to initially respond to your request/issues? *

4. How would you rate your satisfaction with the time in which the issues you have reported are fully resolved? *

5. How satisfied are you with the quality of the advice and support you are being rendered by NITA/SMARTINFRACO? *

6. How would you rate your satisfaction with the professionalism and attitude of the NITA/SMARTINFRACO’s service representatives? *

7. How satisfied are you with NITA/SMARTINFRACO's knowledge and technical ability in handling your IT problems? *

8. How satisfied are you with, how the NITA/SMARTINFRACO kept you informed of the progress of your IT problem resolution? *

9. How would you rate your understanding of the IT services that are been provided by the NITA/SMARTINFRACO? *

10. How satisfied are you with the current hours of onsite IT Support? *

11. How satisfied are you with the availability of services provided by NITA/SMARTINFRACO? *

12. How would you rate your satisfaction with the proactivity of the NITA/SMARTINFRACO IT support team? *

13. How satisfied are you with the way your last support issue was resolved? *

14. How satisfied are you with NITA/SMARTINFRACO’s follow-up to ensure satisfactory resolution? *

SUGGESTIONS AND ADDITIONAL COMMENTS

1. Do you have any suggestions for the NITA/SMARTINFRACO to help us improve on the IT services rendered?

2. Is there any additional comment/Service complaint you would like to make? This survey brings your comments to the attention of IT management.

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